What’s Included
White-glove means the whole job, not just the drive.
Plenty of stores call curbside drop-off “delivery.” Ours is the version where you don’t lift, unbox, or assemble anything — and the only thing left behind is the furniture.
01
Room-of-choice placement
We don’t stop at the curb or the garage. Your pieces go to the exact room — and the exact wall — you want them on, up or down as many flights of stairs as it takes.
02
Full unpacking
Every carton opened, every piece inspected with you standing there. If anything arrived less than perfect, we flag it on the spot and schedule the fix before we leave your driveway.
03
Assembly & leveling
Beds bolted, sectionals joined, table leaves fitted, feet leveled on your actual floor. Our crews assemble what they deliver — no toolkit, no instruction sheet, no lost hardware.
04
Packaging removal
Boxes, foam, plastic wrap, pallets — all of it leaves with us and gets recycled where Columbus facilities accept it. You’re left with a finished room, not a pile of cardboard.
Delivery Day
Here’s exactly how the day goes.
1
We call 24 hours ahead
You get a firm three-hour window the day before — not a “sometime between 8 and 6.” Need to shift it? One call to the store reschedules at no charge up to the morning of delivery.
2
A 30-minute heads-up on the day
The crew calls or texts when they’re one stop away, so you’re not hovering by the window. Two-person teams on every white-glove run, three for sectionals and armoires.
3
Floors and doorways protected first
Runners go down on hard floors, door frames get padded, and the crew measures tight turns before anything comes off the truck. Thirty-seven years of Columbus foursquares and German Village staircases — we’ve met your hallway before.
4
Placement, assembly, and a walk-through
Pieces are placed, assembled, and leveled, then you do a walk-through with the crew lead before signing off. Want the sofa swung to the other wall? Say so — moving it twice is part of the job.
5
Packaging leaves with the truck
Every carton and scrap of foam goes back on the truck. The crew’s last step is a floor check — if we tracked anything in, we clean it up before we go.
Service Tiers
Three ways to get it home.
Pick your tier at checkout in-store — and if the promo bar says free white-glove this month, the $129 tier costs you nothing over $1,000.
Doorstep
Free
on orders over $499
Straightforward delivery to your covered entry — right for rugs, lamps, and boxed accent pieces you’re happy to place yourself.
- Delivery anywhere in the Columbus metro
- 24-hour advance call with a three-hour window
- Boxed items brought to your covered doorstep
- Weekday and Saturday routes
White-Glove
$129
flat — free on orders over $1,000
The full program: room-of-choice placement, unpacking, assembly, leveling, and packaging removal. This is the tier most Haven customers choose.
- Room-of-choice placement, any floor of the home
- Full unpacking and in-home inspection with you
- Complete assembly and leveling by the delivery crew
- All packaging hauled away and recycled
- Floor runners and door-frame protection on every job
White-Glove Plus
$229
flat — any order size
White-glove plus the extras a full-room refresh needs: old-furniture removal and placement of pieces you already own.
- Everything in White-Glove
- Removal of one old furniture piece per new piece delivered
- Repositioning of existing furniture within the room
- Mirror and headboard wall-mounting (hardware included)
- Priority scheduling — next available route, including Saturdays
Delivery Questions
Frequently asked about white-glove.
Which Columbus-area neighborhoods do you deliver to?
All of them — our crews run routes through Columbus proper plus Dublin, Worthington, Westerville, Upper Arlington, Grove City, Gahanna, Hilliard, and New Albany every week. Addresses beyond the metro are quoted individually; call (614) 555-0238 and we’ll price it before you buy.
How soon after purchase is white-glove delivery scheduled?
In-stock pieces are typically on a truck within 5–7 days, and Saturday routes fill first. Special orders are scheduled the same week they arrive at our warehouse — we call you the day the freight lands, not after it has sat for a month.
What if a piece doesn’t fit through my door or stairwell?
Tell us your tightest doorway, stair turn, or elevator dimensions at purchase and we’ll check the carton and assembled dimensions before the truck rolls. If a piece genuinely won’t fit on delivery day, you can reselect at full credit — you’re never stuck with a sofa in the garage.
Do you take away my old furniture?
Yes — on the White-Glove Plus tier we remove one old piece for every new piece delivered. Usable furniture goes to our donation partners in Columbus; the rest is recycled or disposed of responsibly. We can’t take mattresses with staining or damage, per Ohio health rules.
What happens if something is damaged in delivery?
You inspect every piece with the crew before they leave, and anything less than right is flagged on the spot. Minor issues are usually resolved by our in-home furniture technician within the week; anything beyond repair is replaced or reselected at no cost. You never have to chase a claims line.
Buy the piece. We’ll handle everything after.
Ask any floor associate about white-glove delivery, or call (614) 555-0238 to schedule a delivery for a purchase you’ve already made.
